Terms, conditions and refund policy

Purchase and refund policy: CPD Modules

You are about to purchase access to online modules from the Health Services Union. Your access to modules is available immediately upon confirmation of payment. Your access to the modules shall be for a period of 12 months from the date of purchase.

Please make sure that you have read the module overview and learning objectives for each module before proceeding.

Please ensure that you have selected carefully as your access to the modules is immediate upon confirmation of payment and the Health Services Union does not provide refunds on purchases of access to online modules (whether by individual purchase access or by subscription).

Your access to these modules may not be assigned to any other person and the name you used to register and purchase modules will be the name that appears on the certificate of completion.

If you are purchasing a subscription to the core HSU modules please note that your access to all core modules is for a period of 12 months from the date of purchase and continued access to all modules will be subject to purchase of a subscription renewal or purchase of access to individual modules.

If you are purchasing a subscription your subscription is limited to core HSU modules and premium modules are not included and access must be purchased separately.

For all purchases, access shall cease 12 months from the date of purchase and any incomplete module shall not be accessible until a new purchase is made (either by subscription or individual module purchase).

Purchasing a subscription provides 12 months access to all CPD modules except premium modules. Premium modules must be purchased separately and a subscription is not available for Premium modules.

Where a special applies that is buy x get y free, for example, buy 5 modules get one free, the free module will be the lowest priced module.

Purchase and refund policy: Events

You are about to purchase registration to an event. This event may be conducted face-to-face or online.

If you wish to cancel your event registration after we have received your payment the following will apply:

Over 14 days notification prior to the event, full refund (less 5% administrative fee)

Less than 14 days notification prior to the event, no refund

From time-to-time events may be rescheduled or cancelled based on the number of participants registered. If the Health Services Union reschedules an event that you have registered for you are entitled to request a full refund. If the Health Services Union cancels an event that you have registered for you will receive a full refund.

Member pricing

Member pricing is available to financial members of the following HSU Branches:

Members of the HSU Victoria No. 1 Branch (Health Workers Union) are not eligible for member pricing and are required to pay non-member prices.


HSU Branches